Refund policy
Manos Refund & Return Policy
Last Updated: April 25, 2026
30-Day Money-Back Guarantee (First-Time Purchases Only)
At Manos, your satisfaction is our top priority. That's why we offer a risk-free 30-day money-back guarantee on first-time purchases.
If you're not satisfied with your first purchase of any Manos product, simply contact us at support@manosmen.com within 30 days of delivery, and we'll refund you in full — no return required in most cases.
Important Notes:
- Applies only to first-time purchases of a specific product.
- Limited to one refund per product type per customer.
- Shipping, handling, and optional shipping protection fees are non-refundable.
- If you choose to exchange your product, the money-back guarantee no longer applies.
Refunds for Recurring Subscription Orders
Subscription (autoship) orders are not eligible for the 30-day money-back guarantee. However, we offer refunds under the following conditions:
- Unopened items only.
- Return shipping is the responsibility of the customer.
- Shipping costs are non-refundable.
To request a refund, email support@manosmen.com with your order details. Refunds will be processed upon receipt and inspection of the returned product.
Cancellation Policy
- Order Cancellation Window: Orders are processed immediately upon placement. Once an order has entered processing, it cannot be cancelled. If you wish to cancel, you must contact us at support@manosmen.com before the order enters processing. Whether a cancellation can be accommodated is solely dependent on the processing status of your order at the time we receive your request. We are under no obligation to cancel any order that has already begun processing.
- Cancellation Fee: A $20.00 restocking fee applies to all approved cancellations to cover administrative and processing costs.
- Non-Cancellable Orders: Orders that have entered processing or have been shipped cannot be cancelled under any circumstances.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us immediately at support@manosmen.com. You do not need to return the damaged item — we'll send a replacement at no cost.
Exchanges
To exchange an item, please return the original item in accordance with our refund policy. Once accepted, you may place a new order for the replacement item.
Shipping Costs
- Shipping costs are non-refundable.
- If a return is approved for a multi-unit order, Manos may cover return shipping for unopened items (on first-time purchases only).
- For all other returns (including subscription orders), return shipping is the customer's responsibility.
Return Instructions
To initiate a return:
- Email us at support@manosmen.com with your order number and reason for return.
- We'll provide return instructions and (if applicable) a return shipping label.
- Items must be sent back to the address provided. Products returned without prior authorization may not be accepted.
Christmas Delivery Notice
Due to high holiday demand, we cannot guarantee delivery before Christmas for any orders placed after December 1st. Please order early to avoid delays.
Policy Amendments
Manos reserves the right to update or amend this policy at any time without prior notice. Changes take effect immediately upon publication on our website.
Acknowledgment of Policy
By placing an order with Manos, you acknowledge and agree to the terms outlined in this Refund & Return Policy.
Contact Information
For all inquiries, please contact us at:
Email: support@manosmen.com
Business Name: Black Ice Capital LLC
Address: 30 N Gould St #63394, Sheridan WY 82801